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Computer Technical Support

by Russ Bellew · phone 954 873-4695

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This page is for I.T. management and system administrators 

Do you feel that you have a thankless job? Join the crowd. Users think of "their" computer networks as a utility. They assume that servers will always be available, just like a dialtone. (When was the last time that anyone thanked a telephone company employee for supplying dialtone?)
Your job is to supply a utility that's similar to a telephone dialtone -- and just as reliable.
The Bloody Service Desk 
The customer is alwaysoften right.

A system administrator must keep his users happy.  Think of your users as customers: keep them happy.
Users are always right regarding their goals. They may be wrong about the tactics that are necessary to achieve them.
Outsourcing IT Asset Retirement